bg111 Privacy Policy

1 Introduction

bg111 ("we", "our", or "platform") is a trusted online entertainment and betting service provider in Bangladesh. We take the privacy of all our members very seriously. This Privacy Policy ("Policy") describes how bg111 collects your personal information, the purposes for which that information is used, and the measures we take to keep your information secure.

This Policy applies to the bg111 website (bg111.cam) and all related services. By using our platform, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this Policy, we ask that you contact us before using the platform.

bg111 believes that transparency about information is the foundation of a healthy and trustworthy service. That is why we have tried to present our privacy policy in simple, clear, and easy-to-understand language.

2 Information We Collect

bg111 collects various types of information in order to provide its services. This information is gathered from two main sources — information you provide directly and information collected automatically through your use of the platform.

2.1 Information You Provide Directly

During registration and account management, we may collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• National ID (NID) or other identity documents (for KYC verification)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account number)
• Address details (if required)

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device information
• Browser type and language settings
• Operating system information
• Page visit logs and session duration
• Login and logout time and date
• Gaming activity and transaction history
• Information obtained from cookies and similar tracking technologies

2.3 Communication Information

If you contact us via live chat or email, a record of that conversation may be stored in our system — this is done primarily to improve service quality and for dispute resolution.

3 Purpose of Using Information

bg111 uses the information it collects for the following lawful purposes:

3.1 Account Management

• Account registration and identity verification
• Ensuring secure login and account protection
• Providing password recovery and account recovery assistance

3.2 Service Delivery

• Operating betting, gaming, and other platform services
• Processing deposits and withdrawals
• Applying bonuses and promotional offers
• Providing customer support

3.3 Security and Compliance

• Detecting and preventing fraud, money laundering, and other irregularities
• Complying with applicable laws and regulations
• Preventing persons under 21 from using the platform
• Implementing responsible gambling policies

3.4 Platform Improvement

• Reviewing and improving the user experience
• Identifying and resolving technical issues
• Planning and testing new features

3.5 Communication

• Sending important account notifications
• Sending relevant promotional information (with your consent)
• Sending transaction confirmation messages

4 Information Sharing and Disclosure

bg111 never sells, rents, or commercially transfers your personal information to third parties. However, information sharing may be necessary in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party technology and payment service providers. Only the minimum information necessary for them to deliver their services is shared with them. These parties are required to comply with our data protection standards.

4.2 Legal Obligations

bg111 may be required to provide information to authorities when necessary to comply with a court order, government directive, or applicable law.

4.3 Business Changes

In the event of a business merger or acquisition, user information may be transferred to the new entity. In that case, we will notify you in a timely manner.

4.4 Security Protection

Information may be disclosed when necessary to address fraudulent activity, security threats, or to protect other users.

5 Cookies and Tracking Technologies

bg111 uses cookies and similar tracking technologies to keep the website functioning properly and to improve the user experience. Cookies are small data files stored in your browser.

5.1 Types of Cookies We Use

• Essential Cookies: Required for core platform operations — login sessions, security tokens, and so on.
• Functional Cookies: Used to remember your preferences — language settings, username, and so on.
• Analytics Cookies: Used to collect statistics about platform usage (data remains anonymous).

5.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. Please note that disabling essential cookies may prevent you from accessing some features of the platform.

6 Data Security Measures

bg111 uses industry-standard security technologies and practices to keep your personal information secure.

• SSL Encryption: All data transfers on our platform are secured through SSL/TLS encryption, which eliminates the risk of information being intercepted between your browser and our servers.
• Data Encryption: Sensitive information — particularly financial data and identity documents — is stored in encrypted form in our database.
• Access Controls: Only authorised staff may access user information, and only within the limits required for their role.
• Regular Security Reviews: The security of our systems is tested regularly and improved as needed.
• Two-Step Verification: An additional verification layer is used for high-value transactions and important account changes.

However, no method on the internet is 100% secure. We strive to ensure the highest level of security, but complete assurance cannot be given in matters of data security. Please also keep your account password confidential and stay alert to unauthorised access.

7 Data Retention

bg111 retains your personal information only for as long as it is needed to fulfil the purpose for which it was collected or to meet legal obligations.

• Active Accounts: Your information will be retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a defined period for legal and regulatory reasons.
• Transaction Records: Records of financial transactions are retained for an extended period as required by financial regulations.
• Anonymised Data: Data that has been anonymised by removing personal identifiers may be used in analysis indefinitely.

If your information is no longer needed or if you request its removal (where applicable), we will securely delete or anonymise it.

8 Your Rights Regarding Your Information

You have the following rights regarding your personal information, and bg111 respects them:

• Right of Access: You have the right to know what information we hold about you. Upon request, we will provide you with a copy of that information.
• Right to Rectification: If your information is incorrect or incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted. Please note that it may not always be possible to delete all information due to legal obligations.
• Right to Restrict Processing: In certain circumstances, you may ask us to limit the use of your information.
• Right to Object: You may notify us at any time if you wish to stop receiving marketing communications.

To exercise any of these rights, contact our support team at any time via 24/7 live chat or email. We will process your request within a reasonable time.

9 Third-Party Links and Services

The bg111 platform integrates software from game provider companies (Pragmatic Play, JILI, Spribe, PG Soft, Evolution Gaming, etc.). These third-party services may have their own privacy policies.

bg111 does not have direct control over how your information is processed by third-party providers. However, we only work with trusted and recognised providers.

The privacy policies of payment service providers (bKash, Nagad, Rocket, Upay) and banks apply separately. They follow their own data protection rules when processing transactions.

10 Protection of Minors

bg111 is strictly for persons aged 21 and above only. We do not knowingly collect or process information from any person under the age of 21.

An age verification process is followed at the time of registration. If we become aware that a person under 21 has opened an account, that account will be closed immediately and the associated information will be deleted.

If you believe that a minor is using our platform, please contact us immediately.

11 Privacy Policy Changes

bg111 may update this Privacy Policy from time to time as needed. The Policy may be revised due to legal changes, technological developments, or changes to our services.

For important changes, we will notify you via email or a notification on the platform. The date the change takes effect will be shown at the top of the page as "Last Updated".

If you continue using our platform after a policy change, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.

12 Contact Us

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us:

We will process all information-related requests as quickly and carefully as possible. Your privacy is our highest priority.

For more information, please also read our Terms & Conditions and Responsible Gaming page.